Terms and conditions of purchase
General Purchase Conditions – Caos Brand
Click on the link to download these General Purchase Conditions.
1. General Information
These General Purchase Conditions (hereinafter, " General Conditions ") regulate the contract concluded between the Client and Caos Brand formalized when you place an order through our website https://www.caosbrand.com/ (hereinafter, « Web » or « Web Page ).
In this regard, it will be understood Customer (or Clients) to the person who purchases any of the Caos Brand products.
Marking the acceptance box for these General Conditions during the online purchase process implies acceptance, without reservation of any kind, of these General Conditions by the Client, having the same validity as their in-person signature. In this way, the Client acknowledges that he is a person with sufficient capacity to acquire the obligations derived from his actions through the Website, who has previously read and understands its content.
If Customers wish to contact Caos Brand with any questions or incidents, they can use the following email address info@caosbrand.com
2. Modification and validity of the General Conditions
These General Conditions are subject to modification, with those in force at the time of purchase of any of the products available on the Website being applicable. These General Conditions will remain available on the Caos Brand Website freely and free of charge and, in addition, will be provided to Users who make a purchase through the Website, along with confirmation of the order placed.
Caos Brand may at any time and without prior notice, modify these General Conditions by publishing said modifications on its Website or sending any type of communication to Users. This modification will not affect purchases made previously.
3. Features of Caos Brand products
The purpose of the Website is to facilitate knowledge by the general public of all Caos Brand products, making detailed information about them available to Users.
The descriptions of the products (including their price) can be consulted on the Website or by requesting more information through the channels enabled in this regard. Thus, Users declare that they know and accept the price, the main characteristics of the products and the purchase conditions prior to completing the online purchasing process.
All orders are subject to product availability. If there are difficulties in supplying products or if items are out of stock, we will refund any amount you may have paid.
If you want to place an order from another country through this Website, you can of course do so; However, please note that we only offer deliveries to a shipping address in Spanish territory.
4. Registration on the Web
In order to register on the Caos Brand Website, the User must be at least 18 years old, have full legal capacity or have authorization from their parents and/or legal representatives, except in the case of emancipation, in addition to having read and accepted the Privacy Policy and the General conditions.
Registration on the Website will be completely free, except for the cost of the connection through the telecommunications network provided by the access provider contracted by the User. To register on the Website, the User must complete all the fields marked as mandatory (*) in the form, choose a “Password” and indicate the payment method and, finally, click on “Save information”. To do this, the User must confirm that they have read and accept both these General Conditions and the Privacy Policy.
The User undertakes that the password chosen during this registration process will be personal and non-transferable, and its transfer, even temporarily, to third parties is not permitted. In the event that the User knows or suspects the loss, theft or use of his password by third parties, he must inform Caos Brand of such circumstance as soon as possible. Each User will be liable for any damages caused by any third party who uses their password as a result of improper or negligent use or loss of it. Once inside their Account, the User will be able to modify their data and access their orders, invoices and alerts.
Under no circumstances will Caos Brand be responsible for the veracity of the data and information provided by Users, so each of them is responsible for the possible consequences, errors and failures that may subsequently arise from the lack of veracity of said information. in the provision of the service.
Each User has the right to maintain a single customer account at Caos Brand at a time. We reserve the right to delete multiple registrations.
5. Get off
The User may unsubscribe whenever they wish, by writing to info@caosbrand.com, indicating their User name.
6. Prices
The prices of the products are those indicated in the product description. The prices established on the products on the date the order is placed will be applicable.
The prices established are the final (total) prices, that is, they include the value added tax in Spain at the applicable legal tax rate. Notwithstanding the above, prices do not include shipping costs, which may apply.
Until full payment of the purchase price is made, the product remains our property or, where applicable, the property of the corresponding Caos Brand collaborator.
7. Value added tax
In accordance with the provisions of the VAT Law, the delivery of the items will be deemed to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla.
The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.
For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT, without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations in force in each of these territories.
8. Billing
You expressly authorize us to issue the invoice in electronic format, although you may indicate to us at any time your wish to receive an invoice in paper format, in which case, we will issue and send the invoice in that format.
9. Purchase Process
By clicking on "Buy" you place a binding order for the items that appear in the basket. Once payment has been made and our confirmation is received, the contract will be binding.
In this regard, to place an order, the User must follow the Purchase process, which includes completing all the fields marked as mandatory (*) in the form, confirming that they have read and accept both these General Conditions and the Privacy Policy. Privacy and click “Save information”. Next, the User must indicate the payment method and, finally, click on “Buy”.
Next, the User will be sent to the payment process corresponding to the selected payment method, which may be the payment gateway if they select card payment or a form for collecting bank details if they choose to pay by account. Once the payment has been made correctly, the page will inform you that the purchase has been made successfully.
The relationship between the User and Caos Brand is perfected from the moment the User completes the Purchase process, understanding that the monitoring of the purchase process and the inclusion of all the requested data imply, together with the marking of the relative box to the acceptance of these General Conditions, a direct manifestation of having read them and an unequivocal will of the User to accept them.
After this, Caos Brand will send to the email provided by the User, within a reasonable period of time after completing the purchase process, an email acknowledgment of receipt and confirmation of the purchase made. Furthermore, if the User is registered, they have a detail of all the orders placed in the Your Account section.
Product delivery
The delivery time for orders is 24-48 working hours from the time the order leaves the store (only for peninsular shipments; the Balearic Islands, Canary Islands, Ceuta and Melilla are excluded). If for any reason the order has to be delayed, we will contact you to let you know.
Once the order has been placed, it is not permitted to make any changes to the shipping address, unless the customer bears the costs and it is expressly accepted by the parties.
– Home delivery: After a first delivery attempt, the carrier will leave you a notice so that you can contact him and set a new delivery date. This delivery can be made to the shipping address that you indicated to us or to one of the carrier's offices. After another failed attempt, your order will be canceled and we will refund the amount minus the costs of returning the package. If after a period of 5 business days from confirming your order you have not received it, please contact us by email at info@casobrand.com
– Pick up at office: C/ Porvenir 29D 41013 Seville Tuesday from 6:00 p.m. to 8:00 p.m. and Wednesday from 6:00 p.m. – 8:00 p.m.
Shipping costs
Shipping costs are not included in the price of the items. These will appear broken down in your purchase summary. The expenses will be calculated depending on the destination and therefore will be:
Spain peninsula: €5
Portugal and Balearic Islands: €5
Canary Islands (Tenerife and Las Palmas de Gran Canaria): not available
Shipping costs will be free on purchases over €75 (shipments to the peninsula and the Balearic Islands; the Canary Islands, Ceuta and Melilla are excluded).
Customs charges
We can make shipments to countries outside the European Union, however, Caos Brand will not be responsible for CUSTOMS costs, which will be the Customer's responsibility.
Methods and forms of payment
In the purchase process, the User must select the mode and payment method among the available options. The available payment methods are:
Payment by credit card guarantees a simple and secure payment method.
We accept payment via MasterCard, Visa and American express. Additionally, we accept payments through Paypal and Bizum.
We use the POS of the Caja de Ingenieros bank to manage payments, you can consult their privacy policy.
In the event that the purchase amount has been charged fraudulently or improperly using a payment card number, the cardholder may demand the immediate cancellation of the charge. In such case, Caos Brand will use its best efforts to ensure that the corresponding debit and credit entries to the accounts of Caos Brand and the cardholder are made as soon as possible.
However, if the payment had actually been made by the cardholder and the demand for a refund was not a consequence of having exercised the right of withdrawal, the cardholder will be obligated to Caos Brand to compensate for the damages caused as a result of said cancellation.
10. Return Policy
Legal right of withdrawal
When you buy Caos Brand products, you have a legal right of withdrawal. This right allows you to withdraw from your purchase without the need for any justification within a period of 14 days following receipt of the product. Unless the products are not suitable for return for health protection or hygiene reasons and have been unsealed after delivery.
To exercise the right of withdrawal, you must notify us by email to info@caosbrand.com of your decision to withdraw from the contract. For these purposes, you may use the model withdrawal form that appears as Annex I to these General Conditions, although its use is not mandatory. To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.
Once the notification of withdrawal is received within the deadline, Caos Brand will acknowledge receipt of the same to the User in writing without undue delay and will then proceed to refund the price paid without any undue delay and, in any case, no later than 14 calendar days. from the date on which you notify the decision to withdraw. The refund will be made using the same payment method used by the User for the initial transaction, unless the User indicates otherwise, expressly detailing the payment method through which they wish the refund to be made. Caos Brand will not incur any costs as a result of the refund.
Cancellation and modification of orders
If you wish to cancel or modify an order, please contact us as soon as possible if you need to modify or cancel your order. Sending an email to Caos Brand at info@caosbrand.com
Be sure to provide your order number and indicate, if applicable, the modification you wish to make and we will confirm once the modification has been made.
Please note that any order that has already been packed or shipped cannot be modified or cancelled.
Return of orders
To return a product you must follow the following steps:
- Send an email to the following address info@caosbrand.com indicating order number and reason for return
- You must indicate the order number, as well as the reason for your return. If you are exercising the right of withdrawal, simply indicate “withdrawal”.
- Once received, our customer service team will review the return request and send further instructions if the return is approved.
To return the product you can:
- Use our courier service: Write to the support phone number, provide your order number and they will manage the collection of your return. The price of collection (€5).
- Send it yourself to the following address: Avenida Ramón Carande 9 portal 5 4A 41003
Shipping of returns is always the responsibility of the customer unless the company makes an error.
Once we receive your shipment and verify that everything is correct, we will proceed to refund the price.
- Defective products: refund will be full.
- Non-defective items: Refund excludes all shipping and pickup charges.
We will send you an email to confirm once your return has been processed.
Transportation costs (both shipping and return) will be refunded only when Caos Brand is responsible for the cause of the product return (sending the wrong product, product in poor condition, etc.)
Only returns that arrive within a period of 15 business days from receipt of your order will be accepted.
Refund process
All refunds will be credited to your original payment method.
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request.
Please note that it may take some time before the refund is posted to your account, please contact your card-issuing bank if you have questions about when the credit will post to your account.
Damage to merchandise
If merchandise is damaged, please contact our customer service team at info@caosbrand.com to begin the return process. You must include the following information:
- Order number
- Receipt
- Video or photo of the defective product (if applicable)
- Full delivery address
- Contact telephone number. In some cases, you may need to include a video or photo of the defective product as proof to refund or replace the product.
11. CUSTOMER SERVICE: Comments, complaints and claims
We also inform you that in case of conflict to present your claims you can also use the dispute resolution platform provided by the European Commission and which is available at the following link: https://ec.europa.eu/consumers/odr/
12. Commitments and obligations of Users and Clients
When you access our online store you accept and/or declare that:
- es or that prevents, in any way, the normal use of the Website.
To purchase from Caos Brand you must be of legal age (18 years old), so when making a request through this Website, you guarantee that you are over 18 years old and that you have the legal capacity to enter into binding contracts.
13. Exclusion of guarantees and liability
Caos Brand reserves the right to deny or withdraw access to its Website without prior notice to those Users who fail to comply with current regulations or these General Conditions.
Except for responsibilities that cannot be excluded or limited as a result of applicable regulations, Caos Brand is not responsible, directly or indirectly, for claims made by Users that are caused by any of the following circumstances:
Likewise, Caos Brand will not be responsible for damages of any nature arising from Internet access problems, technological problems beyond the diligent and reasonable management of Caos Brand ; damages caused by the lack of resolution of the devices used by the User, problems related to the browser or others of this nature; and damages caused by the User, errors in the information provided by the User.
Without prejudice to the foregoing, Caos Brand declares that it has adopted all the necessary measures, within its possibilities and the state of the art, to guarantee the correct functioning of the Website and reduce system errors to a minimum, both from the point of view of from a technical point of view as well as from the published content.
14. Intellectual and industrial property rights
All the elements that make up Caos Brand , as well as its structure, design, source code, as well as the logos, brands and other distinctive signs that appear therein, are the property of Caos Brand or its suppliers and are protected by the corresponding rights. of intellectual and industrial property.
The reproduction, transformation, distribution, public communication, making available to the public, extraction, reuse, forwarding or use of any nature, by any means or procedure, of any of them is expressly prohibited, except in cases where it is legally permitted. permitted or authorized by the owner of the corresponding rights.
Likewise, the use of all intellectual and industrial property elements of the Website for commercial purposes, as well as its distribution, modification, alteration or decompilation, is strictly prohibited. At no time, unless expressly stated otherwise, does access, navigation or use of the Website and/or its contents confer upon the User any right over distinctive signs included therein.
When you access our Website, you agree to respect the Intellectual and Industrial Property rights owned by www.sonvitabrand.es
Regarding the contents of this Website, it is prohibited:
We want you to understand that plagiarism of content and/or designs violates rights, and if we are aware that illegal conduct has occurred, we will inform the authorities or initiate the corresponding claims.
In the event that the User sends information of any type to Caos Brand through any of the channels enabled for this purpose, the User declares, guarantees and accepts that he has the right to do so freely, that said information does not infringe any intellectual property right. and industrial, commercial secret or any other rights of third parties, and that said information is not confidential nor is it harmful to third parties.
In this regard, the User acknowledges assuming responsibility, leaving Caos Brand harmless for any communication provided personally or in his name, said responsibility reaching without any restriction the accuracy, legality, originality and ownership of the same.
If you are aware that a violation of intellectual or industrial property rights has occurred or you are aware of an illegal activity, please notify us by sending an email to info@caosbrand.com indicating which rights you consider infringed, or what content and its location. in the web.
15. Data protection
To know what data we collect and how we process the data and for what purpose, consult our Privacy Policy.
16. Cookies Policy
Access our Cookies Policy by clicking on this link.
17. Miscellaneous
Force Majeure
Caos Brand will not be responsible in the event of unavailability of the purchase/delivery service and/or the operation of the Website when this is caused by force majeure. “Force Majeure” means all circumstances that cause Caos Brand to be temporarily or permanently unable to fulfill its obligations, such as, for example, government actions, strikes, earthquakes, fires, failure of public or private telecommunications networks, as well as all circumstances of a similar nature, which prevent Caos Brand from being reasonably required to fulfill its obligations towards the User.
Assignment
Users may not assign, transfer or subrogate to third parties, nor subcontract the rights and obligations derived from these General Conditions, without prior written consent from Caos Brand .
Notifications
Caos Brand may make the appropriate notifications related to the Website or this Legal Notice through the Website itself, as well as, where appropriate, through the email address provided by the User. The User, in turn, may send notifications to Caos Brand through info@caosbrand.com
Resignation
The waiver or failure of either party to exercise in any respect any right or provision of these General Conditions will not be considered a waiver of the applicable right or provision.
Partial ineffectiveness
Any clause or provision of these General Conditions that is or becomes illegal, invalid or unenforceable will be excluded from it and will be considered inapplicable to the extent of such illegality, invalidity or unenforceability, and will be replaced by another that is as similar as possible to the previous one, but it will not affect or harm the remaining provisions, which will remain outside any illegal, invalid or unenforceable clause or provision and will remain in full force and effect.
Applicable law and jurisdiction
The relationships established between the user and Caos Brand will be governed by the applicable Spanish legislation.
Whenever the regulations in force for this purpose provide for the possibility for the parties to submit to a specific jurisdiction, for any litigation matter arising from or related to this Website, we will submit to the Courts and Tribunals of Seville.